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Rated # 1 LMS of 2020
Since 1 January 2020
Customer Support Replies
You can create or invite tutors to create their accounts on your plan. Tutor accounts are used to conduct virtual classes as well as upload and manage digital content on your plan.
You can create or invite students to create an account under your plan so that they can be enrolled in virtual classes and online learning classes hosted on your plan. Students can also upload and share digital content with your tutors with our Cloud Storage feature.
Administrator accounts are for business owners or principals of your business. This account has special admin privileges that tutor or student accounts do not have. This account is useful if you need to have an overview of all the activities across different operating branches or locations.
We have made it easy for you to create new accounts by creating them manually yourself, importing from a csv. file, or inviting them to create their accounts themselves via an unique invitation link that is provided that can be found in the respective management pages.
Yes, you can edit information as well as remove accounts if you are the business owner and have the administrator user account. You will not be able to edit information or remove accounts if your plan does not include the administrator user.
Contact our helpdesk and we will help you out. If you have forgotten your password, click "forgot password" at the login page and we will send you an email to your registered email address to reset your password.
Parents do not get an account. They will have to use their children's account that have been created to access information. Parents do not need to register for an account in order to make payment.
Pricing & Billing
The billing cycle starts on the day of payment. If you have selected the annual plan, you will be billed on the first day that you have subscribed to the plan. If you have selected the monthly plan, you will be billed on the first day that you have subscribed to the plan, and each subsequent month, on a day before.
You will be billed via credit card.
No, we do not support bank transfer for subscribers. This is not to be confused with our payment feature that is available for students and parents to make payments to your business.
No, all credit card fees are absorbed by Cudy Technologies.
At this moment, you do not have to pay any taxes for your plan-related payments.
If you fail to make a payment 7 days after your billing cycle date, our system will automatically block all users associated with your account from logging in until payment has been made and logged by our system. You will need to submit a request via our helpdesk to re-activate your account once the payment has been made. Re-activation may take up to 24 hours.
Please check on your billing cycle date that your payment has been successfully made with your bank. If the payment transaction has failed, immediately contact our helpdesk to arrange for an alternative payment method, or all associated account from your plan may be risked to be deactivated after 7 days on non-payment.
You can cancel or change your plan by sending us a request at our helpdesk.
No, your tutors and students are
You can always add more student and tutor slots to your account from your dashboard. Please note that we will bill you for the full price of each user and the price will not be pro-rated to your billing cycle date. You will be charged the full monthly rate for adding students and tutors.
yes, you can do so with our Scale Plan or Legacy Plan if you require to rebrand the platform to follow your business identity such as colour and logo customisation, as well as vanity URL and custom domain mapping. Read more from our Features page.
Depending on your subscription plan, we offer different levels of post-subscription service, giving higher priority to higher plans. For our Legacy Plan, we offer phone service, that you will have access to during working hours to call a point of contact from our team directly to get a faster response. We also prioritise technical issue case handling to higher plans.
You will only need a web browser (recommended Google Chrome) of the latest version. We recommend that if you are making edits or uploading content, use your laptop or a desktop for optimal user experience.
You will need Google Chrome installed on your laptop or desktop, a web camera and a microphone. Usually, the web camera and the microphone is already built into your laptop hardware. We do not recommend using your mobile devices to attend virtual classes, although it is compatible with most mobile phones and tablets. If attending virtual classrooms from your mobile phone or tablets, we recommend using Safari browser (iOS) and Google Chrome browser (Android).
You can talk to our helpdesk, which is usually located at the bottom right of your screen.
Using our helpdesk is the quickest way to get your issues resolved. Please note that our technical support team works from Monday to Friday from 09:00 to 17:00 hrs GMT+8.
If you did not receive a verification email after your new account has been created, you may request for another verification email on the same page. Please remember to check your Spam inbox just in case.
Please check with the helpdesk and report the issue that you have encountered, providing sufficient detail about it.
Our technical support team's working hours are from 09:00 to 17:00 GMT+8 from Monday to Friday (excluding Public Holidays). If you have reported an issue to us after working hours, please note that your issue will be received only the next working day.
Here's how and the average time taken for solving common issues
We appreciate if you allow us at least 12 working hours before requesting for a status update.
It will help if you can provide us the following additional information for us to troubleshoot your issue faster:
7 Temasek Boulevard
#12-07 Suntec Tower One